Their customer support team is knowledgeable and friendly and can answer your questions promptly. These include an email and live chat that works 24/7. The sportsbook operates in over a dozen states, competing for members with rival bookies like BetMGM and FanDuel.ĭraftKings provides dedicated communication channels in each legal state for customer support. Since it's introduction in NJ, the DraftKings legal states list has only grown year after year. Since its debut in NJ in 2018, there have been no major customer complaints.